Refund policy

Return and Refund Policy

We want you to feel confident when shopping with Arthur & June. Please review our return and refund policy below before placing your order.

30-Day Return Period

You may request a return within 30 days after the last item in your order has been delivered.

To qualify for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Returned with its original packaging

  • Free from damage, marks, scents or signs of wear

Items that do not meet these conditions may be refused.

How to Request a Return

Please contact us before returning any item. Include your order number, the item you wish to return and the reason for your request.

Once your return has been approved, we will provide the correct return instructions and return address.

Do not return products to the manufacturer or to the address shown on the original parcel. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping when returning an item because of:

  • A change of mind

  • An incorrect size selection

  • A preference for another item or design

We recommend using a tracked shipping service. Arthur & June is not responsible for returns that are lost or damaged during return transit.

There are no restocking fees.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item arrives damaged, defective or different from what you ordered.

Please include:

  • Your order number

  • Clear photographs of the item

  • A photograph of the packaging where relevant

After reviewing the information, we may offer a replacement, store credit or refund. You will not be charged return shipping for an approved damaged, defective or incorrectly supplied item.

In some cases, we may not require the item to be returned.

Incorrect Ring Size

Customers are responsible for selecting the correct ring size before ordering.

A ring ordered in the wrong size may be returned within the 30-day return period, provided it is unworn and remains in its original condition and packaging. Return shipping costs are the customer’s responsibility.

Replacement sizes are subject to availability.

Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective or incorrect:

  • Gift cards

  • Personalized or custom-made items

  • Items showing signs of wear or damage caused after delivery

  • Items returned outside the 30-day return period

  • Items explicitly marked as final sale or non-returnable before purchase

Discounted items remain eligible for return unless they are explicitly marked as final sale or non-returnable.

Order Cancellations

You may request to cancel your order until it has been fulfilled.

Once an order has been fulfilled, prepared for shipment or shipped, it can no longer be cancelled. You may request a return after delivery in accordance with this policy.

Submitting a cancellation request does not guarantee that the order can still be stopped.

Refunds

We will inspect your return after it has been received.

When approved, the refund will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are non-refundable when an item is returned because of a change of mind, incorrect size selection or personal preference, except where required by law.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

We do not guarantee direct exchanges.

The fastest way to receive a different item or size is to return the original item and place a new order after your return has been approved.

Refused and Unclaimed Deliveries

Customers are responsible for entering a complete and accurate delivery address.

If a parcel is refused, unclaimed or returned because an incorrect or incomplete address was provided, any return or reshipping costs may be deducted from the refund, except where prohibited by law.

Contact Us

For return, cancellation or refund questions, please contact Arthur & June through our contact page.

Always contact us before sending an item back so we can provide the correct instructions.